Frequently Asked Questions

Yes. Blossom & Pear offers a beautiful range of personalised baby gifts and keepsakes designed to make special moments even more meaningful.

Selected products can be personalised with details such as your little one’s name, with personalisation options shown directly on the individual product page.

Our personalised pieces are beautiful choices for new baby gifts, baby showers, birthdays, first Christmas celebrations and keepsakes to treasure for years to come.

Our festive season has officially launched, which means our busiest time of the year has begun!

From September through to mid-December, our processing times are extended as we work through the volume of Christmas orders.

Thank you so much for your patience and support during our busiest season!

Processing Times:

  • In-Stock Items: 4-6 business days
  • Custom Items: 5-10 business days
  • Embroidery Items: 5-10 business days
  • PRE-ORDER ITEMS - entire order will be shipped when pre order items arrive. Please check listing for estimated dispatch date.

Shipping Times:

Please allow the following postal times in addition to the processing time -

  • Australia - Estimated 2 - 8 Business Days (after processing time)
  • USA (Standard Shipping) - Estimated 6 - 11 Business Days (after processing time)
  • Rest of the World - Estimated 10 - 20 Business Days (after processing time)

Yes. Blossom & Pear ships internationally from Queensland, Australia, to the USA, Canada, New Zealand, and Europe.

Standard shipping to the USA is estimated at 6–11 business days after processing, while shipping to other international destinations is estimated at 10–20 business days after processing.

Please remember to allow additional processing time before dispatch, particularly when ordering personalised, embroidered or pre-order products.

Yes, selected Blossom & Pear products can be personalised.

If personalisation is available, you’ll see the available options on the product page before adding the item to your cart. Please carefully check all names, spelling and personalisation details before placing your order.

During our festive season, custom and embroidery items currently have a processing time of approximately 5–10 business days.

Yes. Our collections are thoughtfully designed using premium-quality materials, with many pieces handmade to create timeless keepsakes families can treasure for years to come.

Once your order has been dispatched, you’ll receive shipping confirmation with your tracking information so you can follow your delivery.

Please allow for the applicable processing time before expecting your dispatch notification. Custom, embroidered and pre-order products may take longer to prepare than standard in-stock items.

Please check your tracking number via the following websites:

If you need further information regarding the tracking or delivery of your order, please contact your national postal service directly. Our team can only access the same tracking information available to you, so unfortunately, we’re unable to provide any additional updates.

If you can't locate your tracking information, please check your junk folder, as they sometimes end up in there. 

If your order contains a pre-order product, your entire order will be shipped together once the pre-order item has arrived and is ready for dispatch.

Please check the individual pre-order product listing for its estimated dispatch date before ordering.

If you need your in-stock items sooner, it may be better to place them as a separate order from your pre-order products.

Yes. Blossom & Pear offers Click & Collect from our Warana location on the Sunshine Coast.

Our studio is located at:

Shop 2/19 Premier Circuit
Warana QLD 4575

Please wait until you have received confirmation that your order is ready for collection before visiting.

Our current studio pick up hours are Monday to Friday, 9 am–2 pm, and we are closed Saturday and Sunday.

Blossom & Pear is located in Warana on Queensland’s Sunshine Coast, at Shop 2/19 Premier Circuit, Warana QLD 4575.

While you can shop our collection online from across Australia and internationally, local customers can also use our Click & Collect service to collect eligible orders from our Warana studio once they are ready.

Because personalised products are created specifically for you, changes or cancellations may not be possible once your order has entered production.

If you’ve made an error with your personalisation details or need to request a change, please contact Blossom & Pear as soon as possible at hello@blossomandpear.com.

Returns and exchanges are subject to Blossom & Pear’s current returns policy, and different conditions may apply to personalised, custom or sale products.

Please review our Returns Policy before purchasing for the most up-to-date information about eligibility, timeframes and how to request a return.

If you need help with an order, product, personalisation or another enquiry, you can contact the Blossom & Pear team at:

hello@blossomandpear.com

Please include your order number when contacting us about an existing order so the team can assist you more efficiently.

United States Orders

Tariffs Prepaid & Express Shipping (USA)

We are so excited to announce that all taxes & fees are prepaid for our USA customers! Enjoy fast and hassle-free delivery straight to your door. With DDP (Delivered Duty Paid) Express, all customs duties and taxes are included upfront - no hidden fees or surprise charges on arrival.

Customs cleared: We take care of all duties & taxes.
Tracking included: Real-time updates every step of the way.
Free standard shipping on orders $200+

Shop with peace of mind knowing your order arrives quickly, with everything taken care of.