Frequently Asked Questions
Where is your Store Located?
Our beautiful flagship store is located in Kawana Shoppingworld on the Sunshine Coast, QLD
Shop 504, 119 Point Cartwright Drive, Buddina Sunshine Coast, Queensland
How long will my order take?
Custom Pieces - 5 - 10 business days
All other items - 5 - 10 business days
If you have purchased any pre-order items in the same transaction, all items will ship together when pre-order stock arrives. If you require any in stock items prior to the arrival of the pre-order stock, please place two separate orders.
Please allow the following postal times in addition to the processing time -
Australia - Estimated 2 - 8 Business Days (after processing time)
USA (Standard Shipping) - Estimated 6 - 11 Business Days (after processing time)
Rest of the World - Estimated 10 - 20 Business Days (after processing time)
If you require it by a certain date, please let us know and we will do our best to accommodate your request.
We will endeavour to meet the estimates, however, we cannot guarantee that such estimates will be met due to many unexpected factors out of our control, for example, postal delays and customs clearance.
Please note: A business day is Monday through Friday from 9 a.m. to 5 p.m. AEST local time, and excludes weekends and public holidays.
How do I track my order?
Once shipped, all orders will have a tracking number that will be sent to the email/phone number that was provided to us at checkout. Please check your junk folder, as they sometimes end up in there. You can use this number to track your item.
What if there is an issue with delivery?
If you have an issue with your delivery, please check your tracking number. If you are still unable to locate your order, please lodge an enquiry with either Australia Post or DHL (whichever your tracking number links to) so that they can assist you further. Blossom & Pear are unable to provide further assistance in regards to shipping once it has left our warehouse. We provide all orders with tracking numbers, which will update once your item has reached it's destination country.
For USA customers, please enter your tracking into this link for the most up to date information: https://tools.usps.com/go/TrackConfirmAction_input
Do you offer free shipping?
Yes! We offer free standard shipping for Australia on all orders over $79 AUD with code FREESHIPAUS and USA on all orders over $119 AUD with code FREESHIPUSA. Only one discount code can be applied per order.
What if my discount code is not working?
All discount codes have a minimum spend of $20 AUD. Only one discount code can be applied per order. Discount codes cannot be used on gift bundles or sale items.
Why does the currency change on my order receipt?
Our store is set up in Australian Dollars, therefore we process all orders in that currency. Our order receipt will show you the price in Australian Dollars for our tax purposes. You were charged correctly in your local currency that was displayed to you at checkout. You can also check the amount charged via your credit card order confirmation which will show the amount charged in your currency.
Can you customise or personalise the milestone collections?
Unfortunately we are unable to personalise or add any custom milestones to our collections. Please see the item description for a list of all the included cards.
Where will my order be posted from?
We are based in Queensland, Australia. All orders will be posted from this studio.
Do you offer social media collaborations?
We appreciate all of the interest we receive in this area, however we do receive a very high volume of emails with collaboration requests, and we simply cannot reply to everyone.
Thank you for your patience and understanding!
Do you offer any bundle discounts?
Yes, we have a carefully curated selection of gift bundles available for purchase (and they're all 20% off - no code needed!). Click here to shop.
If you have a question not answered above, please contact us at email@example.com, and we will get back to you enquiry within 1-2 business days.
Blossom & Pear xx