Shipping charges will be automatically calculated in the shopping cart after you select the shipping country in the check out page. Once your payment is confirmed and we have the items you have ordered in stock, the goods that you ordered will be dispatched within their stated processing time. An email or SMS will be sent to you when your order has been dispatched via the information you entered. Shipping costs are non-refundable. Please ensure all shipping details are correct before placing your order.
Blossom and Pear are not responsible for orders that do not arrive due to incorrect shipping information being provided by customer at checkout.
If your order has been marked delivered, please contact the postal service it was delivered with to find out it's whereabouts. If they are unable to provide further information, we can attempt to reach out on your behalf. Please note this process can take 2-7 business days. All parcels are sent with a tracking number. Blossom and Pear are not responsible for items once they have been confirmed delivered by the tracking number.
If your order is returned to Blossom and Pear, it is the customers responsibility to pay the additional shipping expense. If your order is attempted delivery, and the shipping carrier is unable to contact you/you do not reply to their emails and messages, Blossom and Pear will not refund or replace these items. Please keep an eye on your tracking information and ensure you have provided all the correct contact details at checkout. Unclaimed packages are not eligible for replacement or refund by Blossom and Pear.
All shipping costs are non-refundable. These have been paid to the postal service and are not eligible for refund. If you receive a refund, the true cost of shipping your order will be deducted from your refund. Personalised items are not eligible for refund. Blossom & Pear may choose to replace these items at their discretion.
Please ensure you inspect your parcel upon it's arrival. If there are any issues with your order, please contact us within 14 days from the date of delivery. If 14 days have passed since the date your order was marked delivered, unfortunately we are unable to assist further.
How long will my order take?
Custom Pieces - 5 - 10 business days
All other items - 5 - 10 business days
Please allow the following postal times in addition to the processing time -
Australia - Estimated 2 - 8 Business Days (after processing time)
USA (Standard Post) - Estimated 6 - 11 Business Days (after processing time)
Rest of the World - Estimated 10 - 20 Business Days (after processing time)
If you require it by a certain date, please let us know and we will do our best to accomodate your request.
Blossom & Pear will endeavour to meet the estimates, however, we cannot guarantee that such estimates will be met due to many unexpected factors, for example, holidays, postal delays and customs clearance. In the case of packages lost or delayed in transit by the shipping carrier, please contact us immediately, we will attempt to track the package or / and make a claim for you. If your claim is successful, we will then issue a new product to you in a timely manner.
Blossom & Pear are unable to provide further assistance in regards to shipping once it has left our warehouse. We provide all orders with tracking numbers, which will update once your item has reached it's destination country. For the most up-to-date information, please check your tracking link.
Buyers outside Australia – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from Blossom & Pear.
The customs duties are different for each country, please contact your local customs office for more information.
Blossom & Pear is not responsible for these charges, and will not refund item(s) returned to us due to unaccepted/undelivered and/or any other reasons unless otherwise agreed with Blossom & Pear in advance.